Customer Experience

“Airtel strives to provide a great customer experience to its users through a truly omnichannel customer support system.” Yes, THAT sounded like a mouthful already and we hear you. “Customer experience” and “Omnichannel” are the two terms especially misunderstood and misused. …

Along with literally millions of other people this month, I’ve been tinkering around with ChatGPT, the artificial intelligence language model. It’s exciting and scary in equal measures. I’ve been using it in the past couple of weeks to help in my day to day work as a service designer and thought I’d jot down a few ways I can see it helping businesses to improve services. — Knowledge Management for frontline staff

Good design might mean users taking ownership and companies relinquishing control — Kia Ora. I’m Will, an American and quasi-Kiwi who just joined Xero in the London office. My family owns a few small wine and spirit stores in my hometown of Fayetteville, Arkansas. My first real management experience was in these stores and it’s where I fell in love with small…

Generation Z. Zoomers. Gen Zers. What do we know about them? Here are several facts: By 2030, they will become the world’s most populous generation This is the first digital-native generation as they have never known the world without the internet Their spending power is already over $140 billion and…

Learn to analyze your brand experience in Customer Experience 101: Basics! — Customer experience is the art of serving your customers consistently with grace and ease across all touchpoints, thereby creating a positive glow that makes them happy to buy from you, speak of you, return to you or send you a new customer. 1. Size I discovered to my surprise, that replacing my…

Data source: bit.ly/3VW239i The dataset has 1000 rows In this project, I tried to run 14 different SQL queries to analyze the given supermarket dataset. Attribute information of the dataset: invoice id: Computer generated sales slip invoice identification number. branch: Branch of super market centres (3 branches are available identified…

You have most likely heard people use the expression FOMO, an acronym for Fear of Missing Out. People have a hard time deciding what to do or where to go and worry about missing out on a fun experience, a business opportunity, and more. Recently, I interviewed Dominic Constandi for…

A keyboard SDK enables developers to build custom features into the applications they are building to enhance in-app functionality and user experience. The potential of the keyboard SDK is limitless, as it can effortlessly accommodate the requirements of any industry it is employed in. In healthcare, a keyboard software can…

We are in revos.ai, built Practical Course: Customer Health Score based on deep-dive interviews with over 80 customer success professionals and over 200 comments and improvements. We got terrific involvement from customer success managers who downloaded and shared their suggestions and ideas about our Customer Health Score Template. Now we…