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What is omnichannel CX? An origin story.
What is omnichannel CX? An origin story.
“Airtel strives to provide a great customer experience to its users through a truly omnichannel customer support system.” Yes, THAT sounded…
Rishabh Chaturvedi
Dec 13
How to manage Oracle PL/SQL Database Enterprise Edition CI/CD Deployment for 100+ System Identifier
How to manage Oracle PL/SQL Database Enterprise Edition CI/CD Deployment for 100+ System Identifier
Introduction
Abhinav korpal
Dec 4
Serving 350M+ customers better: Leveraging data to power complaint resolution
Serving 350M+ customers better: Leveraging data to power complaint resolution
Superior customer service entails being responsive to a customer’s needs throughout the customer lifecycle. From a cold lead to an acquired…
Siddharth Shah
Nov 24
Release CI/CD Deployment through JIRA
Release CI/CD Deployment through JIRA
Introduction
Abhinav korpal
Oct 31
How Airtel revamped the in-house API Logging Framework
How Airtel revamped the in-house API Logging Framework
Brief about Smart API
Sachin Sharma
Oct 13
One Airtel, One customer: Our CLM journey for 350M+ customers
One Airtel, One customer: Our CLM journey for 350M+ customers
In this digital age, customers are now ever-engaging and demand a superior experience, tailored to their liking. Communication plays a…
Siddharth Shah
Oct 12
Tech solution to run controlled experiments on Consumer groups.
Tech solution to run controlled experiments on Consumer groups.
A/B switch
Gyan Ganga Singh
Oct 5
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