When creating new services for clients, we very often don’t delve deep enough into the organisation that delivers the service. Service solutions are often limited to pragmatic improvements that lie directly in the customer experience, what many consider ‘the art of the possible’. …

Why your roadmap might be strangling your product Product roadmaps generally intended to give investors, stakeholders, suppliers and customers a sense of when features are intended to be delivered. It’s useful to have a sense of when things might land, so you can coordinate activities. At least, that’s the theory…

Reasons to be optimistic about machine learning in a world where people are emotional idiots — I’m consistently impressed by the ability of Spotify’s Discovery Weekly to predict and introduce me to music I’ll like. It gets about a 50% hit rate. I have good friends that know what I’ll like musically and are more than capable of putting together a list of 20 tracks with…

New organisations must act like the kind of company they want to be, rather than just talk about the kind of company they want to be. I’m a contractor, bouncing between studio work and startup work. The studio work pays the bills, the startup work doesn’t. Not yet. The startup…